Team
Client Care Manager
Matilde Laurent
A client care manager ensuring every visit feels seamless, welcoming, and thoughtfully supported from booking to post-treatment.
About
Matilde leads the guest experience with warmth, professionalism, and an eye for detail that makes everything feel effortless. She supports clients with scheduling, treatment preparation, and personalised recommendations so each visit runs smoothly. Her priority is creating a calm, luxurious experience where clients feel genuinely cared for at every step.
Role
Client Care Manager
Experience
7 Years
wellness@email.com
Phone
1234-567-8910
FAQ's
Frequently asked questions about our services
Do I need a consultation before booking?
Most services include a brief consultation at the start of your session.
How often should I book treatments?
This depends on your goals — some clients visit monthly, others seasonally.
Are treatments customised?
Yes, every session is adapted to your needs and comfort level.
What should I expect during my first visit?
A calm welcome, a short consultation, and a tailored treatment.
Is aftercare provided?
Yes, you’ll receive guidance to support your results beyond the session.
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