Privacy Policy

Wellness respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and how we keep it safe when you use our website, book services, or communicate with us.

1. Information We Collect

a) Personal Information

We may collect personal information that you choose to provide, such as:

• Name, email address, and phone number

• Appointment details (preferred dates, selected services, notes you submit)

• Payment-related information (processed securely through third-party providers; we do not store full card details)

• Any information you provide in enquiry forms or messages

b) Non-Personal Information

We may collect non-personal data such as:

• Device type, browser type, and basic usage data

• Website analytics (pages viewed, time on site, referral sources)

• General location data (approximate, not precise)

2. How We Use Your Information

We use your information to:

For Bookings & Client Care

• Confirm and manage appointments

• Respond to enquiries and provide support

• Personalise your experience where relevant (e.g., service preferences)

For Improvement

• Improve our website, services, and client experience

• Understand how visitors use our website and optimise performance

For Communications

• Send booking confirmations or important appointment updates

• Share optional wellness updates or offers if you subscribe (you can unsubscribe anytime)

For Legal & Security Purposes

• Comply with legal obligations

• Prevent misuse of our website or fraudulent activity

• Protect our rights and property where necessary

3. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary, such as:

Third-Party Service Providers

We may use trusted third parties to support business operations, such as:

• Booking and scheduling tools

• Payment processors

• Website hosting and analytics providers
  These providers are required to protect your information and use it only for the intended service.

Legal Disclosures

We may share information if required by law, court order, or to protect our legal rights.

4. Data Security

We take reasonable measures to protect your personal information, including:

• Secure third-party payment processing

• Restricted access to data where applicable

• Regular website and platform updates

However, no system is completely secure. We encourage you to take precautions when sharing personal details online.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information (unless legally required to retain it)

• Opt out of marketing communications at any time

To make a request, contact us using the details provided on our Contact page.

6. Cookies & Analytics

Our website may use cookies or similar technologies to:

• Improve site functionality

• Understand website performance and user behaviour

• Support basic marketing or analytics tools (where enabled)

You can disable cookies in your browser settings, though some parts of the site may function differently.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and will take effect immediately upon posting.